SHIPPING FEES

Gato Recato charges a  flat shipping rate of $7 for all orders in the US. We do not accept responsibility for anything that happens to your package once the item shows that it has been delivered to your doorstep via tracking info. If you would like additional coverage, such as a ‘SIGNATURE REQUIRED’, please contact us immediately before or after your purchase to add the $4 fee for this feature. Please note that all orders are shipped from Panama, and duties may apply depending on shipping country. 

RETURN POLICY 

We will gladly accept returns on all items that have not been altered, worn (showing signs of stains/makeup/snags from jewelry/ scents from perfume or body odor), washed or damaged by the customer within 14 Days of receiving your purchase (based on tracking info). If you received your order by mail, simply return the item(s) at your own expense and your order will be refunded. If items are returned with any signs of alteration, wear, washing or damage, the item(s) will be returned to the customer at their own shipping expense. We reserve the right to place a 10% restocking fee on any returned merchandise that does not meet our return qualifications. The customer will be notified if this is the case.

ITEMS MARKED 40% OFF OR MORE ARE FINAL SALE.

ITEMS PURCHASED WITH PROMO CODE DURING SPECIAL SALE EVENTS ARE FINAL SALE (when specified in email blast, social media or banner on site)

WHAT IF THE WRONG ITEM IS SENT OR HAS A DEFECT?

We apologize if we accidentally send you the wrong item. We have a 3 step process to ensure that the order gets to the correct destination, but on rare occasions mistakes are possible. Please notify us immediately upon receiving your order to let us know about the mixup. Please include a note with the name and email used at the time of your order and mention of the error so we can process it correctly. We will reimburse your original shipping fee once returned and will immediately send out the correct item to you.

If you received an item that was damaged in any way, please let us know immediately. Quality control is important to us and we want to make sure you are happy with your purchase. Contact us via phone or email if you have any additional questions.

EXCHANGES

Unfortunately, we can not process exchanges through our site. You can reorder the item you choose (at any time) in the size/color of your preference based on stock availability on this site. You may return your original order (at your own expense) and will be refunded once it has been received.

Please ship all returns to:

Yoo Panamá piso 9

Avenida balboa

Panama, Panama

Phone: +507-60006667

info@gatorecato.com

If you are in the Panama area, you may drop off returns to the above address during office hours. Please call to schedule a drop off time.

Have any questions or concerns? 

We’re always ready to help!

Call or Email us!

ORDER TO ARRIVAL TIME

 You can expect to receive your order within 7-10 business days from when your order was placed online.